#15 Virtual Morning Session
Customer Experience in the digital world
16.07.2020 from 8:30. to 9:30. am
Dear net4tec community
Exploring new opportunities to keep growing within our community in times of covid-19 we invite you to join us to our new „Virtual Morning Session“ series.
We would like to create the space to exchange within the community, to network online as well as discussing current trends that we are all facing at the moment.
Women and men are welcome!
Our #15 morning session takes place on Thursday, July 16, 2020 –> from 8:30 to 9:30 am
Coffee, Chat & Learn with Astrid Bohé
Customer Experience in the digital world
Customer experience is today´s marketing and a key differentiator. 90% of company leaders now see customer experience as their biggest differentiator and brand loyalty is decreasing while experience loyalty is gaining significant importance. Digital technologies (e.g. AI, analytics, VR etc) enable companies to deliver contextual and relevant customer experience that creates value to customers while increasing profitability for companies.
What‘s in it for you?
In this interactive session you will:
- Understand drivers and dimensions of customers experience
- Design the experience for tomorrows customers
- How to attract and retain customers in a world of AI, bots and automation
- Examples of leaders in customer experience
About the Speaker
Astrid Bohé – successfully enabling transformational change
Astrid has a successful track record of driving digital, marketing and analytics topics in various international industries (B2B & B2C) and multiple facets as a central theme throughout my whole career from strategy to implementation. Prior to her consulting career and becoming a digital expert she has worked in multiple marketing leadership roles (Lufthansa, American Express, Vodafone /E-Plus). Always front-runner and with a very hands-on approach.
Her skills and experience to drive transformational business change are in three main areas:
Digital & Business Innovation _ Integrated Marketing & Customer experience _ Analytics & AI
Please sign up here and we will send you the meeting link with the dial-in information via mail.
The session will be very interactive and pragmatic.
Please find the topics & dates for the coming weeks below.
Coffee, Chat & Learn with net4tec
#16 Power of Networking _ 23.07.2020
#17 Dazzle Them with your 30Second Elevator Pitch _ 30.07.2020
These sessions are for YOU! If you feel we are missing out on a certain topic let us know via email: women@net4tec.com and we can add it!
Please sign up here and we will send you the meeting link with the dial-in information via mail.
net4tec is really looking forward to e-meeting you at the next virtual morning session!
The net4tec Morning Session is the follow-up to our new #DiversityMatter series, where we exchange experiences and best practices about diversity, careers, technology, tools and pragmatic implementation in daily business life. Women and men are invited!
